Shipping policy

DELIVERY & PICK UP INFORMATION
Idea Furniture’s delivery crew is not responsible for moving equipment or furniture other than delivered, nor any damages done to the walls, woodwork, plumbing, fixtures, etc. Client is responsible for clearing the room for the furniture to be delivered and ensure furniture will fit into the home as planned. Refunds are not available when items do not fit. Items that do not fit may be exchanged for items of equal or greater value.
All deliveries are confirmed 24 hours before delivery and a four (4) hour time frame will be given. If client fails being at home for the scheduled delivery, re-delivery fees may apply. Please contact the sales office to schedule date and time of pick up or delivery.
Any balance due must be paid in full at least two (2) days before delivery. Checks require a seven (7) day hold period, before delivery or pick-up. Idea Furniture reserves the right to repair rather than replace items damaged during delivery. Repairs carry the same warranty as new merchandise.
If client is not ready for delivery or pick up of the furniture that is already in Idea Furniture’s warehouse, a notice is required and we will gladly store the merchandise for 14 days, but not longer than 30 days if client pays the balance in full. After that period a $25 daily storage fee may apply. If client does not accept delivery within 30 days, the order will be cancelled, and the deposit forfeited. Due to liability issues, we cannot hoist merchandise, set up lamps, hang pictures or mirrors on walls, make electrical connections or move existing furniture, electronics, televisions, etc.

SERVICE & PARTS
All merchandise must be inspected thoroughly by the client at the time of delivery or pick up. Possible defects or shortages must be marked on delivery sheet at the time of delivery. No claims will be accepted on assembled merchandise delivered and checked by the client.
Once the client has picked up the furniture after thorough inspection, Idea Furniture is no longer responsible for the damages occurred in transportation. All glass should be checked and documents signed at the time of delivery / pick up as there is no further warranty on the glass items.
If any manufacturer defect, shortage or imperfection to the merchandise occurs, please give us a phone notice within 3 days and send us a digital pictures of the item/items via email. Picked up merchandise must be returned to Idea Furniture Co. at the client expense in order to verify the claim. Returned part/merchandise will be exchanged or serviced as soon as possible or may be denied at our discretion. We reserve the right not to exchange the part immediately if it was not called in and the work order was not issued. Not all claimed merchandise can be exchanged/ serviced immediately; please allow 1-3 days for service. In rare situation it may occur that damaged parts have to be ordered overseas which takes a special order estimated waiting period of 8-16 weeks. Floor models and merchandise sold “as is” will not be serviced.
Time needed to perform service: 30 days- in condition when defect is to be repaired at client’s home or 45 days- in condition when serviced furniture needs to be taken from client’s house